IoT Smart Homes, Powered by Generations of Expertise
The Duven 3D Approach
At Duven, we don’t blur the lines between products and services. We operate with a services-first philosophy, meaning our revenue is driven by professional expertise, not hardware markup. Each of our offerings is designed as a client-centric, value-based service, delivered with transparency and precision.
DESIGN
Consultation – Free & Foundational
Foundational guidance to align scope, expectations, and strategic priorities
This phase provides objective, vendor-agnostic consulting to help you make informed decisions early in the process.
This service includes:
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Clarifying client goals, priorities, and constraints
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Advising on system capabilities, limitations, and trade-offs
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Defining functional requirements and user experience goals
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Establishing a realistic project scope and technology strategy before design begins
A free Consolation with Duven Integration will provide clear, shared understanding of what the project should achieve, aligned with budget, timeline, and long-term expectations. This allows you to move forward with confidence.
Design-as-a-Service –
Technical Planning & System Design
This is where concepts become actionable. Our team translates your goals into detailed, buildable designs. All necessary documentation, consumer electronics requirements, system drawings, and coordination plans are developed here.
Includes:
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AVL system design
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AVL Electrical Requirements for Electrical Professionals
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AVL Network IP Tables for System Integration
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AVL Project Phase & Deployment Schedule for Construction Planning
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Product specifications
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System Equipment Manifest (formerly BOM)
DELIVER
Equipment Procurement Services
Built around your preferences. Powered by our process.
At Duven, we believe in Consumer Equipment Freedom—you should be able to choose the gear you want, from the source you prefer, without being locked into a 'sole source' vendor. Once we’ve defined your System Equipment Manifest (formerly BOM) during the design phase, we’ll help you select the right procurement path for your project.
Option A: Open Source Procurement
You purchase the equipment yourself, using the System Equipment Manifest as your guide.
To keep your project on track, we require:
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Copies of all order confirmations and receipts
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Tracking information when available
We take care of:
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Verifying that all items arrive on time and match the approved manifest
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Checking that models and quantities are correct
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Notifying you of any missing, incompatible, or substituted gear
Important: Only gear that matches the approved manifest will be accepted for integration. Substitutions must be reviewed and approved in advance.
Option B: Procurement-as-a-Service
If you’d rather not deal with researching, sourcing, and tracking gear—we’ll take care of it for you. For a flat 15% fee based on total equipment value, we become your shopper, acting as your administrative agent—not a reseller.
We manage the entire purchasing process using your System Equipment Manifest as the guide, and we do it transparently, without markup.
We handle:
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Researching availability and ordering from approved vendors
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Coordinating delivery schedules with your install timeline
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Tracking shipments and logging serial numbers
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Registering warranties and assisting with future claims
Option C: Contractor-Sourced Procurement
In certain cases, we may quote and supply specific items directly. This is typically reserved for:
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Infrastructure materials
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Specialty components
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System-critical gear where sourcing control is essential
You may choose to accept our quote or use one of the other procurement options.
Installation-as-a-Service
Physical Implementation by Skilled Technicians
This is the core labor phase, where systems are physically installed and prepped for use. Our experienced integration teams deliver clean, code-compliant, and precisely-executed installations across all systems.
Includes:
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Device preconfiguration
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On-site cabling, mounting, and equipment setup
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IT Network assembly and trim-out
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Field labeling and system layout execution
Commissioning-as-a-Service
System Testing, Programming & Client Onboarding
Commissioning is what separates a working system from a pile of connected parts. We validate every component, program all automations and control systems, and train end-users on how to operate their systems.
Includes:
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Final system verification and performance tuning
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Control system programming (e.g., touch panels, automation scenes)
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Functional testing of audio, video, lighting, and networking
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End-user training and walk-throughs
DEFEND
Monitoring-as-a-Service
Always-On Insight & Proactive Alerts
Monitoring elevates system reliability by keeping an eye on performance—even when you’re not. Through our remote visibility tools, we detect issues early and trigger service before failure affects your experience.
Includes:
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Device and network health monitoring
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Automatic alerts for offline devices or errors
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Performance trend reporting
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Automated ticket creation for service follow-up
Support-as-a-Service - Virtual & Live
On-Demand Technical Assistance
When issues arise, you deserve fast, expert help — no delays, no guesswork. Our virtual on-demand support system provides the technical safety net your smart home depends on, combining AI-powered virtual tools with hands-on expertise.
Includes:
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AI-Powered Virtual Support — Get expert assistance instantly, without waiting for an on-site visit. Our remote agents can see what you see, guide you step by step, and solve most issues in real time.
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On-Site Service Visits — When a physical visit is needed, our technicians arrive familiar with your system and ready to resolve the issue efficiently.
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Priority Issue Response — Clients with AfterCARE agreements receive expedited support with guaranteed response times.
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System-Familiar Technicians — Our support team knows your system inside and out — no re-explaining, no learning curves.
Maintenance-as-a-Service
Proactive System Care for Long-Term Performance
Maintenance is all about preventing problems. This service includes regularly scheduled tune-ups and upkeep to ensure your systems remain fully functional over time.
Includes:
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Preventative maintenance visits
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Firmware updates and configuration backups
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System cleaning and functional checks
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Optional prepaid maintenance plans
